Understanding the Human Experience of Work
Many of the challenges organisations face are visible. The conditions creating them are not.
The B.I.G. P.I.C.T.U.R.E.™ Framework helps leaders make the invisible visible by understanding how leadership, culture, governance, capability and psychosocial factors interact to shape performance, wellbeing and risk.
B.I.G. P.I.C.T.U.R.E.™
Understanding the human
experience of work
The problem
Most organisations measure outcomes such as engagement, turnover, wellbeing and safety incidents. While these indicators are important, they often reveal symptoms rather than causes. What is less visible are the underlying organisational conditions shaping workforce experience and performance — factors such as leadership capability, workload, decision-making, role clarity, cultural norms and psychosocial risk.
Without understanding these conditions, organisations can struggle to identify why performance, wellbeing and execution are becoming harder to sustain.
Do we have the leadership, cultural and workforce capacity to deliver our strategy sustainably?
The impact
When organisational demands exceed workforce capacity, the consequences are felt across the business. Cognitive overload, leadership strain and accumulated change fatigue reduce people's ability to think clearly, collaborate effectively, adapt to change and perform consistently.
Capacity to perform
The ability of people and systems to sustain performance over time: Organisational success depends not only on strategy and capability, but on the capacity of leaders, teams and systems to absorb pressure, adapt to change and maintain performance.
Conditions beneath the surface
The factors that shape organisational outcomes: The most influential drivers of performance are often the least visible. Leadership behaviours, cultural norms, work design and psychosocial conditions can either strengthen organisational resilience or quietly erode it.
The team behind Big Picture Lab
Big Picture Lab combines expertise in psychosocial risk, workplace wellbeing, leadership behaviour and organisational culture to help organisations strengthen performance from the inside out.
Rachael Haynes
Strategic advisor specialising in people experience, culture change and workforce performance & wellbeing
Rachael helps organisations understand the bigger picture behind workforce performance.
Working with executive teams and people leaders, she examines the organisational conditions that shape culture, leadership effectiveness, workforce wellbeing and sustainable performance. Her approach moves beyond symptoms and isolated initiatives to uncover the underlying factors influencing organisational outcomes.
With more than 30 years of experience across consultancy, in-house leadership and advisory roles, Rachael brings expertise in organisational culture, psychosocial risk, psychological safety, workforce wellbeing and leadership capability.
By combining workforce data, leadership insight and operational context, she helps organisations identify hidden constraints, strengthen organisational capacity and create environments where people and performance can thrive together.
Culture, leadership & workforce performance
Sophie Snell
Workplace wellbeing specialist & integrative practitioner
Sophie works with organisations to better understand the factors influencing workforce wellbeing, behaviour and performance. Her work focuses on what sits beneath the surface of workplace challenges — exploring how workload, pressure, work design and organisational conditions shape the way people think, communicate, make decisions and respond to change.
Drawing on experience across health and safety, people experience and integrative therapeutic practice, Sophie brings a practical, human and evidence-informed perspective to psychosocial risk, workplace wellbeing and organisational health.
As an Integrative Therapist, Sophie draws on multiple therapeutic approaches to understand the unique experiences, behaviours and responses of individuals. This person-centred perspective provides valuable insight into how people experience stress, uncertainty, change and workplace demands, helping to uncover the often unseen factors influencing wellbeing, engagement and performance.
By combining therapeutic understanding with organisational and workforce insights, Sophie helps Big Picture Lab explore what is happening underneath workforce challenges and identify the conditions that support psychological health, resilience and sustainable performance.
Psychosocial health & human behaviour
Ready to see the bigger picture?
We help you identify root causes and design practical solutions that strengthen leadership capability and create healthier, higher-performing workplaces.