Understanding what shapes culture, performance and wellbeing
Big Picture Lab is an organisational consultancy helping employers understand and improve the conditions in which people work.
Our work spans culture change, workplace wellbeing strategy, psychosocial risk management, employee engagement and listening, leadership and management development, organisational change and restructuring, and workplace training and workshops.
We combine organisational insight with genuine integrative therapeutic expertise, enabling us to understand what is happening across the organisation, its leadership, its teams and the person within it—and develop solutions that address what is really driving the challenge, not simply add another product to the problem.
B.I.G. P.I.C.T.U.R.E.™
Understanding the human
experience of work
The problem
Most organisations measure outcomes such as engagement, turnover, wellbeing and safety incidents. While these indicators are important, they often reveal symptoms rather than causes. What is less visible are the underlying organisational conditions shaping workforce experience and performance — factors such as leadership capability, workload, decision-making, role clarity, cultural norms and psychosocial risk.
Without understanding these conditions, organisations can struggle to identify why performance, wellbeing and execution are becoming harder to sustain.
Do we have the leadership, cultural and workforce capacity to deliver our strategy sustainably?
The impact
When organisational demands exceed workforce capacity, the consequences are felt across the business. Cognitive overload, leadership strain and accumulated change fatigue reduce people's ability to think clearly, collaborate effectively, adapt to change and perform consistently.
Capacity to perform
The ability of people and systems to sustain performance over time: Organisational success depends not only on strategy and capability, but on the capacity of leaders, teams and systems to absorb pressure, adapt to change and maintain performance.
Conditions beneath the surface
The factors that shape organisational outcomes: The most influential drivers of performance are often the least visible. Leadership behaviours, cultural norms, work design and psychosocial conditions can either strengthen organisational resilience or quietly erode it.
The team behind Big Picture Lab
Big Picture Lab combines expertise in psychosocial risk, workplace wellbeing, leadership behaviour and organisational culture to help organisations strengthen performance from the inside out.
Rachael Haynes
Strategic advisor specialising in people experience, culture change and workforce performance & wellbeing.
Working with executive teams and people leaders, Rachael examines the organisational conditions that shape culture, leadership effectiveness, workforce wellbeing and sustainable performance. Her approach moves beyond symptoms and isolated initiatives to uncover the underlying factors influencing organisational outcomes.
With more than 30 years of experience across consultancy, in-house leadership and advisory roles, Rachael brings expertise in organisational culture, psychosocial risk, psychological safety, workforce wellbeing and leadership capability.
By combining workforce data, leadership insight and operational context, she helps organisations identify hidden constraints, strengthen organisational capacity and create environments where people and performance can thrive together.
Rachael helps organisations understand the bigger picture behind workforce performance.
Sophie Snell
Workplace Wellbeing Specialist, Accredited Psychotherapeutic Counsellor & Integrative Therapist
Sophie brings together extensive experience in workplace wellbeing, health and safety, people experience and therapeutic practice, giving her a unique perspective on the relationship between people and the environments in which they work.
Her work is driven by a curiosity about what sits beneath the surface of the challenges we see at work. Rather than focusing solely on behaviour, performance or an individual's ability to cope, Sophie explores how pressure, workload, relationships, organisational change, work design and the nervous system can influence the way people feel, communicate, make decisions and respond to the world around them.
As an Integrative Therapist and Transformational Coach, Sophie brings therapeutic depth to Big Picture Lab's organisational work, drawing on psychotherapeutic counselling, clinical hypnotherapy, EMDR and nervous system informed approaches. She has a particular interest in stress, sleep and recovery, and in understanding how our experiences at work can affect our ability to switch off and recover, just as our experiences outside work influence the capacity we bring with us.
By combining therapeutic understanding with organisational experience, Sophie works across the bigger picture of wellbeing, supporting organisations, teams and individuals to better understand what is happening beneath the surface and create meaningful, sustainable change.
Sophie helps people understand the human experience behind workforce performance.
Ready to see the bigger picture?
We help you identify root causes and design practical solutions that strengthen leadership capability and create healthier, higher-performing workplaces.